Return Policy – usaalisongardiner.com

Thank you for shopping at usaalisongardiner.com, your dedicated destination for authentic Alison Gardiner products. We want you to be completely satisfied with your purchase. This Return Policy explains your rights and obligations when returning or exchanging items bought from our website. Please read it carefully. Note that this page contains only return-related information.

1. Eligibility for Returns

To be eligible for a return, your Alison Gardiner product must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging, including any tags, boxes, or protective wrapping.
  • The item must not be a final sale or non-returnable item (see section 2 below).
  • You must initiate the return within the specified return window, measured from the date you receive your order.

If your Alison Gardiner product arrives damaged or defective, please refer to section 5 of this policy for instructions.

2. Non-Returnable Items

Certain types of Alison Gardiner products cannot be returned. These include:

  • Personalized or custom-made items.
  • Perishable goods (if applicable).
  • Items marked as “final sale” or “non-returnable” on the product page at usaalisongardiner.com.
  • Gift cards or digital products.

If you are unsure whether a specific Alison Gardiner item can be returned, please check the product description before purchasing.

3. Return Window

You have a limited number of days from the delivery date to request a return for most Alison Gardiner products. The exact number of days is clearly stated during the checkout process and in your order confirmation email. Requests received after this window will not be accepted.

If your return window falls on a weekend or public holiday, you must still submit your request before the deadline. We recommend inspecting your Alison Gardiner items as soon as they arrive.

4. How to Initiate a Return

To start a return for your Alison Gardiner product, please follow these steps:

  • Log into your account on usaalisongardiner.com (or use the order number and email address from your confirmation).
  • Locate the order containing the item you wish to return.
  • Select the item and indicate the reason for return.
  • Submit the return request.

You will receive a return authorization confirmation if your request is approved. Do not send your Alison Gardiner product back to us without this authorization, as it may not be processed.

5. Damaged, Defective, or Incorrect Items

We take great care in packing each Alison Gardiner product at usaalisongardiner.com. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately through our website’s contact form. You will be asked to provide:

  • Your order number.
  • A clear photo or video showing the issue.
  • A brief description of the problem.

Once we review your claim, we will provide instructions. For verified damages or defects caused by us or the carrier, we will arrange a replacement or store credit. This does not apply to normal wear and tear, misuse, or accidental damage caused after delivery.

6. Return Condition Requirements

When returning a Alison Gardiner product to usaalisongardiner.com, you are responsible for ensuring the item arrives in the condition described in section 1. We reserve the right to deny a refund or store credit if:

  • The item shows signs of use, wear, or damage not reported at delivery.
  • The original packaging is missing or heavily damaged.
  • The item has been altered, washed, or assembled.
  • The return authorization number is not included or is illegible.

If a return is denied, you may request to have the Alison Gardiner product sent back to you at your own expense.

7. Refunds and Store Credit

Once we receive and inspect your returned Alison Gardiner item at usaalisongardiner.com, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to your original payment method.
  • Store credit may be offered as an alternative option.
  • Please allow a reasonable number of days for the refund to appear on your statement, depending on your bank or card issuer.

Original shipping charges are generally non-refundable unless the return is due to our error (e.g., wrong item sent). If you received free shipping on your order, the actual shipping cost may be deducted from your refund.

8. Exchanges

If you wish to exchange a Alison Gardiner product for a different size, color, or design, we recommend that you first return the original item for a refund or store credit (following the process above). Then place a new order for the desired item on usaalisongardiner.com. This ensures you receive the replacement as quickly as possible, since inventory levels change frequently.

Direct exchanges are generally not offered unless an item arrives defective or damaged.

9. Late or Missing Refunds

If you have returned a Alison Gardiner product to usaalisongardiner.com and have received approval for a refund, but the refund has not appeared after a reasonable period, please first check with your bank or credit card company. There is often processing time before a refund is officially posted. If you have done this and still need assistance, please contact us through our website.

10. International Returns

For international orders placed on usaalisongardiner.com, return shipping costs and customs procedures are your responsibility unless the return is due to our error (damaged, defective, or wrong Alison Gardiner item). We strongly recommend using a trackable shipping method and purchasing shipping insurance for international returns, as we cannot guarantee receipt of untracked returns. Any customs fees, taxes, or duties incurred on the return are also your responsibility.

11. Final Sale Items

Items marked as final sale on usaalisongardiner.com cannot be returned, exchanged, or refunded for any reason, except in cases of verified damage or defect at the time of delivery. Please be certain of your purchase before buying any final sale Alison Gardiner product.

12. Changes to This Return Policy

usaalisongardiner.com reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page. The policy in effect at the time of your purchase governs your return of that Alison Gardiner product.

13. Questions About Returns

If you have any questions about this Return Policy or need help with a return request, please visit the contact page on usaalisongardiner.com. We are here to assist you with your Alison Gardiner purchase.

Thank you for choosing usaalisongardiner.com. We appreciate your support of Alison Gardiner and want you to love every piece you bring into your home.